You need to boost your business. You want extra sales, new customers, more revenue. So you set yourself a realistic goal. You work out a backwards plan to get you to that goal.

Yesterday I spoke about realistic goals. There's not much more demotivating than a target that you know you're never going to hit. So once you've set yourself

Set goals they say. It gives you motivation. It focuses the mind. It's what you need to succeed. But what should your goals be? Bad goals are probably worse than no

So a CRM is only worth it if everyone is prepared to use it. And people are only going to be prepared to use it if the system makes their lives easier. And

So, you're thinking "I really need one of these whizz-bang CRM systems". But it's not all glitter and rainbows. There's got to a downside too?