Who said what?

Who said what?

So I came up with a sales process. It made me more confident and boosted my business, without feeling like I was being a slime-ball. In fact, I feel better about my clients, because I know I can help them now. If you’d like to read more about how that happened, take a look here.

One of the questions I can now answer is “who said what to whom?”

Have you ever had it where you ring a customer up and say something to them … and then the customer says “yeah, Jane emailed me with all this information two days ago”. It’s pretty embarrassing, as it makes you look just a bit incompetent.

You should be tracking your communications with clients and storing it all centrally. So before you ring your customer, you can take a quick look at their file, see who said what, and know exactly what you do and don’t need to say.

Take action Where are your customer interactions stored?

Rahoul Baruah

Rahoul Baruah

Rubyist since 1.8.6. Freelancer since 2007, dedicated to building incredible, low-cost, bespoke software for tiny businesses. Also CTO at Collabor8Online.
Leeds, England