What do you do when your client treats you like crap?

What do you do when your client treats you like crap?

Is the client always right?

What if they constantly change their mind?  If every other request is "make the logo bigger?". If they wait two weeks to reply to your emails and then expect you to have the work done in ten minutes?  If they pay late?  If they don't pay at all?  If they're a bully?  Or just a massive dick?

The fact is you chose to work for yourself.

And that means you get to choose the terms of engagement.

You can set the rules.

“You get two revisions”.

“The headline is more important than the logo so we prioritise that”.

“As stated in the welcome pack, as you did not respond within five working days, I've had to move the deadline back by two weeks”.

“Our payment terms are quite clear”.

“Violation of those terms will result in legal action”.

“I think you would be better off taking your business elsewhere”.


Remember, you're the expert.  You get to choose.

Rahoul Baruah

Rahoul Baruah

Rubyist since 1.8.6. Freelancer since 2007, dedicated to building incredible, low-cost, bespoke software for tiny businesses. Also CTO at Collabor8Online.
Leeds, England