I've been writing an employee handbook. It's a dull and thankless task. But I suspect it's going to be one of the most valuable things I'

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Well, September's been an interesting month. * We've switched our project management system. It's not a massive deal, but it's exciting to me. * I've

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It's sometimes said that the hardest thing in business is to get a customer to part with their first pound. (Or dollar, or euro, or rupee or whatever). It's