So a CRM is only worth it if everyone is prepared to use it. And people are only going to be prepared to use it if the system makes their lives easier. And

So, you're thinking "I really need one of these whizz-bang CRM systems". But it's not all glitter and rainbows. There's got to a downside too?

We've already spoken about how a CRM is, in many ways, a glorified address book. On top of that, your CRM asks as a to-do list, scheduling activities that you need

When you're just starting out, you probably don't need a CRM. A notebook, a spreadsheet, a whiteboard will probably do the trick. But at some point, you'll

A big part of my business is setting up CRMs. So I thought I'd take a few moments to explain exactly what that's all about. The letters CRM stand