The Art and Science of Ruby

Share this post
If a job's worth doing, it's worth doing right
theartandscienceofruby.com

If a job's worth doing, it's worth doing right

Baz
Apr 10, 2018
Comment
Share

One of my favourite business books is "The E-Myth Revisited" by Michael Gerber. I'm sure I've written about it before and I'm sure I'll write about it again.

But, at its heart, is the idea that for your business to be sustainable, for it to remain successful in the medium to long term, it has to be consistent.

Gerber gives the example of going for a haircut. The first time you go, it's the best fade you've ever had (I love a good fade). The next time you go, it's sloppy and uneven. Would you bother going again? When it comes to hair, you can't take the risk.

Gerber's answer is to have Standard Operating Procedures - a written down way of doing things that all your staff adhere to.

Nowadays, you can take this even further; when this happens, one of those robots I was talking about yesterday can trigger a standardised response.

Of course, it will never work perfectly 100% of the time. So you need a way of intervening, of stopping the machine. But, face it, if you didn't have those Standard Operating Procedures, your clients won't know what they're getting each time they buy from you - so they're less likely to come back and need that intervention.

Take action Which parts of your business need Standard Operating Procedures? Who's job is it to write them? Who's job is it to review them every quarter?

CommentComment
ShareShare

Create your profile

0 subscriptions will be displayed on your profile (edit)

Skip for now

Only paid subscribers can comment on this post

Already a paid subscriber? Sign in

Check your email

For your security, we need to re-authenticate you.

Click the link we sent to , or click here to sign in.

TopNew

No posts

Ready for more?

© 2022 EchoDek Ltd
Privacy ∙ Terms ∙ Collection notice
Publish on Substack Get the app
Substack is the home for great writing